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01 Nov. 15:00 - 16:00 | L3 - Session Room 14

AI Powered Customer Service Experiences

In this session we’ll explain how you can start to innovate all aspects of your customer service journey using the Microsoft AI platform. This session will cover real-world insights on how to build conversational agents (Bot) to engage with your customers leveraging key Cognitive Services (LUIS, QnAMaker, Text Analytics) and Azure Search). We’ll then move to cover how other Cognitive Services such as Computer Vision and Custom Speech can be used in broader scenarios. We’ll then finish with providing a view into future investments that Microsoft are making around Customer Care.
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