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31 Oct. 15:00 - 16:00 | L3 - Session Room 15

Customer Experience; The New Norm in Service Differentiation.

It’s increasingly clear that if the recipients of your service are not at the heart of everything you do they will not experience the best you have to offer and will leave you for a competitor, or will look for alternative public services. This end user experience spans everything you know about your customers and how you use that data in a compliant way to deliver them services, resources and innovation across their preferred channels of communication. Learn in this session how the Microsoft business applications platform supports this within the trusted Cloud infrastructure that is Dynamics 365. Hear from Ben Goward, experienced CIO and Digital Change Leader in UK Local Government, and Nina Jones, Microsoft's Director of Customer Experience.

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