31 Oct. 15:00 - 16:00 | L3 - Session Room 17

Customer Experience: The New Battlefield for Competitive Differentiation

If your customers are not at the heart of everything you do, they will not experience the best your business has to offer and will likely leave you for a competitor. That choice is no longer based on price or product, but on experience. Experience spans everything from what you know about your customers and how you use it in a compliant way to deliver services, resources and innovation in your market, through to the channels you offer to engage with your business and how you focus your efforts on doing more with less. Learn in this session how the Microsoft business applications platform supports this within the trusted Cloud infrastructure that is Dynamics 365.


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