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Karl Roberts

GCI

Head of Propositions

Presentation

Karl has been involved with Voice Communication and Customer Experience technologies for 25 years and was the co-designer of one of largest Cloud Contact CX platforms in Government. He has also designed several banking systems, including Europe’s first passive voice biometrics to combat fraud, and has pioneered ideas around intelligent meta-bot interactive assistants using Amazon Echo and Skype as an intelligent personal tax assistant. Karl has achieved significant recognition from his peers as winner of the Opus Global Mobile App Biometric Challenge -beating over 100 companies - plus IBM Global Winner in Innovation around predictive customer service behaviour and automation. Karl has an Honours Degree in Computer Science, as well as a Master’s Degree in Social Physics and Artificial Intelligence from MIT.

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